Bar Smith’s Farringdon: A Tiki review.

What is the Tiki culture?
The Tiki culture can be traced back to a man named DonThe Beach Comber. He was Texan born but knew that there was a world outside of the states so he went to explore.
His travels took him to the rum centred Caribbean and South Pacific. He loved the laid back lifestyle and on his return home opened a bar to recreate his adventures, the bar was like stepping onto a Caribbean island and he made the cocktails to match.

I was invited to attend Bar Smith’s in Farringdon to try the Tiki menu, to say I was excited would be an understatement. If you know me, you know I’m a lover of cocktails, so I was very much looking forward to having a taste.

Arriving at Farringdon, which is wheelchair accessible, we headed to St John’s Street, just a 2 minute walk from the station.

Upon entry to Bar Smith’s there was 3 steps leading into the bar, with no accessible ramp, but once inside it definitely felt like we were transported to a beach holiday.
The bar was a large open area with tall tables and high chairs, alongside lower table and chairs dotted around the space.
It was very rustic and dark which complimented the Caribbean relaxed vibe.

We were approached by a member of staff who asked if we wanted a table for two.We agreed. At this point he said that he would go and check with his manager to see if my dog was allowed inside
I politely explained that she was a working dog and she is allowed in, but he went off to ask anyway.
On his return he had 2 members of staff with him, one being the manager.
They said that the dog wasn’t allowed in. but we could stay. Again, I explained that Ida is a Guide Dog and legally she is allowed in.
I was told that the dog could stay if I ate outside.
Needless to say I was not a happy bunny, and I explained this, alongside stating that I was here for review purposes.
Their tune quickly changed.

We were then sat at a lower table, given menu’s and left to it for a few minutes, Ellie couldn’t see a Tiki menu so we asked for one.

cocktail menu at the tiki bar

Ellie and I both ordered pizza: I ordered the beef rib and Ellie ordered the Hawaiian .
As we were here to review the Tiki, we couldn’t not order a cocktail! Ellie opted for the Navy Grog which alongside the was out of ingredients, so we both went for the XOXO, very tasty indeed!

Our food arrived promptly and was plentiful. As Ellie and I are such little things we took our time eating the pizza’s, I managed to finish mine because i’m a fat pig, Ellie on the other hand did not…
It was a good 10 minutes after we had finished that Ellie caught the waiters eye and asked for some more drinks, the bar was very quiet, but staff didn’t seem to be around.

Beef Rib and tomato pizza

Ham and pineapple pizza

We ordered one more cocktail each, Ellie had a Pina Colada and I opted for the Tiki classic of A Zombie, they went down rather quickly…

Two Easter head style cups with ice and a straw poking out the top

We headed to the bathroom and I was disappointed to see that there was no disabled toilet.The toilet cubicles were small and the taps were quite high, this would not be accessible for a wheelchair user.

As we were in no rush to leave Ellie and I stayed for another 15 minutes or so, chilling and chatting.
The atmosphere was somewhat spoiled by a man climbing a ladder and fixing lights off to our right.
We left with our empty plates still on the table.

Although the food was very tasty and the cocktails were delightful, I don’t think i’ll be returning to Bar Smith’s Farringdon in the future.

Accessibility: 1/5
The tube station was the only accessible part of our experience.

Quality of service: 2/5
There were only 4 things on the Tiki menu, 3 of which being pizza, I originally asked for the salad but they had run out of ingredients.
Although the food was tasty and came quickly, the waiter failed to ask if we wanted more drinks, and did not take away our plates.

Hospitality: 1/5
I was made to feel very unwelcome because of Ida, even after I explained that she was a Guide Dog.
There was also a lot of confusion with regards to the bill, I explained that I was attending for review purposes…. I’m not too sure this information was passed onto the floor staff.

*I was invited by Bar Smith’s for review purposes but all thoughts and opinions are my own.

4 comments on “Bar Smith’s Farringdon: A Tiki Review”

  1. Good to hear how tasty the food and drinks were although I wouldn’t have considered pizza to be very Tiki ish! Rather disappointed to hear about tbe staff though. Ultimately cuatomer service makes or breaks a place with so much competition out there so they clearly need to do some staff training. I am angered on your behalf about the lack of understanding and communication about accessibility and disability rights too. Again, training is clearly needed and I hope that your review is an eye opener which can be used as a positive by tbe company and quick improvements can be made before others realise their faults…

    • Thank you Laura. yes, I wouldn’t have thought that pizza was tiki-esk, but it was tasty all the same!
      Yes I do hope that this post can be read and used in a positive way to make changes to customer services in the future.
      Thanks for taking the time to share your thoughts with me 🙂 xxx

  2. What a detailed review, it is great. Always good to see someone being honest, too.
    The cocktails look very cool! I agree with Laura that more training is clearly needed. I find bad customer service so frustrating!! And the issues with accessibility is a big problem.

    • Thank you lovely 🙂 I would definitely recommend the cocktails! 😉
      Yes I think so too, customer service is what makes or breaks a place really… Poor accessibility is such a let down though 🙁 xxx

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